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Burger King understands its customers might want to contact them for different reasons. Hands down, the best thing about Choice Screening's Contact Us page is the copy. It doesn't get much better than this, all starting with that concise, delightful "Talk to a Human" header — what we all want when reaching out to customer support. Visitors who land on Unbounce's Contact Us page don't have to sift through loads of information to find what they need. By choosing from just four options, they're likely to find the team they need to get in touch with quickly. Aside from that, this is a friendly and inviting message that gets right to the point for the visitor.
The HubSpot Customer Platform
Research suggests the highest converting number of fields is three, with longer forms resulting in a drop-off in completion. In fact, almost half of businesses claim that web forms are their highest converting lead generation tool. Website visitors end up confused, not sure who to turn to with their questions and concerns. Stance is also one of those websites that don’t complicate their contact us page.
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Make it easy to find
Plesk is intentional about structuring its Contact Us page in a way that steers customers in the right direction—knowledge base articles and FAQs are at the top of the contact page. I especially appreciate how proactive Tower 28 is about navigating potential phishing scams. Not only does the Contact Us page explain how you can get in contact with the brand, but it also lists the methods and accounts they would use if they ever reach out to you.
What Are The Best Contact Us Page Design for WordPress Practices?
An engaging and effective contact page is essential for any business website. The purpose of a contact page is to provide visitors with a way to get in touch with your business, ask questions, provide feedback, or request assistance. A well-designed contact page can also help convey your brand's personality and commitment to customer service. At the end of the day, users want to know from brands that their voices will be heard one way or another. Adding in additional elements like phone numbers, email addresses, and social links gives users the opportunity to reach out on multiple platforms.
Curtis also includes a phone number and email address, providing visitors with multiple options. Think about specific questions users might have and share the contact information for the department that could help answer those questions. The contact form is by far the most common element of the Contact Us page. But despite that, many designers still make contact forms overly complicated for users by adding too many unnecessary fields. Eliminate all unnecessary form fields and only ask for essential information. Most of the time, it's enough to include only three fields— visitor's name, email address, and a reason for the message.
The brand’s website has a convenient chatbot that can answer FAQs, check your order status, start or view a return, cancel your subscription, or direct you to a live agent. She even notes that because of her frequent travel, she may be slow to respond at times. This outlines expectations for her writers, so they aren't confused if their pieces aren't published immediately. I find its approach to be fun and eye-catching, but also a helpful tool to redirect visitors to the information they're looking for.
Landing page design: 8 essential sections to include (with examples)
This unique Contact Us page example sticks to a soft color scheme consistent with the brand's personality. Several map features of the restaurants' locations stand out on the homepage, alongside their physical addresses, phone numbers, and opening hours. A full-width image welcomes visitors to the page, displaying several potted plants that provide an idea of the business. The sole purpose of Soliboy is to stimulate curiosity about the more environmentally friendly aspects of life. A great example of a well-designed Contact Us page is Soliboy, which uses a modern design, sticking to a clean layout.
In cases like these, it’s also important to list your business email address, phone number, and physical address. Around 44% of online users leave a website if they don’t see contact information. Especially for corporate or business sites, where some customers may need to ask about shipping times, delivery details, and other important information. Its Contact Us page unveils general contact information, social media links, and office locations. It allows you to show your location on a map, inform clients about your business hours, and add a phone number to call directly.
CSS Contact Forms
A Contact Us feature is visible and pinned to the right-hand corner of the homepage, serving as the site's online customer support feature. A live chat support feature is visible and pinned to the right-hand corner of the homepage, one of many contact options. The Crabby Shack is an MWBE-certified, black-owned, and women-owned restaurant home of the lobster roll and other mouthwatering dishes. One of the top Contact Us pages, The Crabby Shack, is visually appealing, displaying several eye-catching design elements. Welcoming visitors to the contact page is a delicious image of one of the brands' food, stealing the attention on the page.
We Dream In Pixels offers web designing services focusing on creating conversion-friendly and modern websites and landing pages that can assist in lead generation. Its website design and redesign principles are guided by the proper implementation of on-page optimizations on the user interface and user experience for search engine optimization. They provide their clients with website solutions such as eCommerce design, cloud-based web hosting, customer content management, website maintenance and management, and CRM development. They are marketing partners of various platforms such as Shopify, Google, and Facebook. Webinopoly is a web design and development company that aims to be a one-stop solution for website management-related tasks.
Several animated icons stand out on the page, easily recognizable in the logo text Vibrant Green, adding a unique touch to the design. Several shades of green stand out as the site's primary color scheme, blending in with the firm's identity and personality. Urban Influence is a collective of cross-disciplined industry veterans striving to tell modern stories that cut through the digital noise, guaranteeing customer engagement. The Middle Finger Project is a blog started by Ash Ambirge, focusing on unconventional living and work for how to live a healthier life.
A well-crafted contact form can make all the difference, streamlining interactions and fostering meaningful connections. Including the picture and names of the customer support team on the contact page showed personality on the page and humanized the brand. The Crabby Shack’s contact page is both practical and engaging, with only relevant information. Knowing your target audience will help you create and adopt a style your visitors will appreciate. Most times, when there are websites for public landmarks or locations, it becomes hard for people to get in contact with the business for queries and quotes. Such places usually attract a lot of tourists, and as a must, the contact information should be as detailed and clear as possible.
Try to limit the form to the essentials—such as name, email, and reason for contacting your company—just like Privy did. According to the Zendesk Customer Experience Trends Report 2022, 89 percent of customers will spend more with companies that allow them to find answers online without having to contact anyone. Additionally, 93 percent of customers will spend more if their preferred contact option is offered. Be sure to use common terms that make it easy for customers to find the page. Other than “Contact Us,” you can include words such as “support” and “help”. Your Contact Us page can leave a lasting impression on existing and potential customers.
Over 300 million people worldwide use Zendesk's customer service departments and help desks as its chosen form of support. The beautiful image of a hiker in the mountains with a Yeti cooler is juxtaposed with a clean white background to make the contact information and CTAs clear for site visitors. And the link to Yeti's knowledge base helps them quickly and easily find answers if they don't want to wait around. Unbounce’s Contact Us page places the header front and center for the user. It’s welcoming and accounts for all types of support inquiries including both customer support and marketing partnerships.
Your customers won't feel overwhelmed, and your team will still get all the information they need to offer the best support possible. What’s great about this Contact Us page is that it maintains the friendly and informative brand voice you see throughout the rest of the website. It lets customers know that the Black Girl Sunscreen team genuinely cares about their experience with the brand and encourages customers to use the contact method that best works for them. Founded by Tracee Ellis Ross, Pattern Beauty is a hair care brand that provides affordable, high-quality curly-hair products and empowers its customers to embrace their natural hair texture.
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